From Fortune - "I'm kind of a simple guy - brewed coffee, straight black. And I do my own e-mails. If anyone in our company e-mails me or leaves me a voicemail, they get a response, quickly. I'm fanatical about communicating. We have to operate like a store. Nobody likes to wait in line. My Treo is a godsend. I get 200 to 250 e-mails a day, and I respond to 75 percent of them. I'm brief, but that's better than not responding.

I also carry a hardback black binder with me. If someone says something particularly smart or not smart, I write it down so I have actual facts to use when I coach people or give reviews."

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